salon
policies.
covid-
19
we are dedicated to doing everything we can in our salon to keep you safe. please read through the following procedures and give us a call if you have any questions.
We are following the newest guidelines set forth by the CDC, the Colorado State Government, and the Boulder County Health Department.
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Current guidelines state that masking is not necessary.
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There are currently NO mask mandates in the state of Colorado.
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We respect your decision as an individual as to whether or not you choose to wear a mask inside of our business.
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Should you decide that your stylist wearing a mask would make you feel more comfortable, we are happy to oblige.
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We are still conducting stringent sanitation procedures.
cancellation
policy.
We require a 24 hour notice if an adjustment needs to be made to your scheduled appointment. this allows us to offer that availability to another guest from our waiting list.
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Our stylists are in high demand and work on a commission basis. When an appointment is cancelled last minute, or simply no-showed, that stylist misses the opportunity to be paid for that time. We reserve ample time in our scheduling for services, which sometimes means several hours for the stylist goes unpaid.
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For each appointment scheduled, you will receive an immediate text confirming the date and time. You will then receive 2 reminder texts within the 2 days prior to your appointment. These texts prompt you to reply with a "C", letting us know that you are confirming and will be attending your appointment. The first reminder text is sent with ample time for you to cancel within our requested 24 hours, should you wish to do so. If we do not hear back from you after both attempts by text, we may attempt to reach you by phone. If we are still unable to reach you, your appointment may be cancelled at that time.
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Should you need to cancel or reschedule an existing appointment, you must let us know via phone or email.
we understand that life happens, and there may be times that giving the appropriate notice isn't possible. after one occurrence of a missed appointment, we may require that any future appointments are pre -paid.
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we appreciate your understanding.
adjustments.
we're not perfect. we sometimes make mistakes or maybe don't get things just right the first time around. there can also be miscommunication between you and your stylist, or even a disconnect between personality types ... whatever the reason, we want you to not only be happy, but to be in love with your hair! we are always happy to make any adjustments necessary within 2 weeks of your service. If we are at fault, we will always make it right at no charge to you, however, please consider the following ...
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- A change of mind is different from a mistake. You may have thought you'd look hot AF as a red head, but now you hate it, or your husband hates it. Either way, that would be considered a change of mind.
- Lightening doesn't always go as planned. In order to protect the integrity of your hair, we may need to lighten slowly over several sessions. This means that you may not leave the salon with the blonde of your dreams until the process is complete.
- Vivid colors will fade. There is simply no way around it. Your stylist will give you washing instructions and suggest certain shampoos and conditioners that will help prolong the color. Following our instructions and recommendations will help, but the colors are still going to fade.
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we will always try to give your original stylist the opportunity to make it right, but are also happy to let you try someone new if you so desire.
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please give us a call and let us help!
product
returns.
we are happy to exchange a product purchased from our salon for something that may work better for you!
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The product must be minimally used.
promos
discounts
&
we love and appreciate when you take advantage of any discounts and promotions that we offer, however, only ONE promotion or discount may be applied or redeemed per service, per day. thank you for understanding!
hair extensions are a big investment that you'll want to protect. you have to care for them properly in order to maintain their integrity and make them last.
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your stylist will make certain that you understand everything that you'll need to do at home in order to take care of your extensions. it is of upmost importance that you follow the recommendations for products, brushing, drying, styling, etc.
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if you are having any problems whatsoever, we are happy to help. adjustments can usually be done quite quickly. just give us a call!